Trend Micro Internet Security Pro is TERRIBLE
Tuesday, August 26, 2008
Trend Micro Internet Security Pro is TERRIBLE. I have had a most amazingly awful time trying to install this product. I have four computers in the house, and so I purchased two boxes of the software you see to the left. Guess what: the software only installs on two of the four computers. The other two it won’t install at all even though they both exceed the system requirements on the box.
The install starts, and the “rolls back” when it encounters a “security issue.” Of course, at that point it wants me to download a security scanner which, you guessed it, doesn’t find a dang thing. Of course, it says to go ahead and proceed. But then, it won’t install because there is a “security issue!” What a load of monkey poop.
Unfortunately, I have learned after literally trying for nearly a month to work with their “Customer Service” team that 1) I know more about computers than the lousy people who work for the company. 2)Trend Micro must be owned and operated by evil chimpanzees who even now are working to overthrow the human race by foisting bug ridden crap labeled as virus protection on unsuspecting consumers.
Trend Micro’s customer service works this way:
A) Try and call them at 1-800-864-6027. I did and waited on hold for 118 minutes without being able to talk with someone. But I did get to hear the exact same song played in an endless loop. It’s not even a good song, either.
B) Try and get your problem solved by an online chat. It might have worked, except mid-way through the chat, 5:00PM rolled around and I was cut off from the chat.
C) Try and get service via email. This is a very slow and frustrating process. Here is how it works: 1) You email your issue. 2) Two days pass. 3) A person emails you back with a canned solution. 3) You try the solution and it doesn’t work. 4) you email the person back immediately. 5) Two days pass. 6) A completely different person emails you a solution. Etc.
I got 9 emails back from the company, each from a completely different person, each with about a two day space. How’s that for customer service?! At one point, I think they started sending the same solutions again just to play with me.
Just as bad, the company won’t offer a refund, and the retail establishment I purchased it from only takes software back after 10 days or so, but never opened software. Basically, I’m boned.
Please, do yourself a favor: don’t buy trend micro products. They are terrible and buggy. The customer service is worse. I had to go and buy a whole new set of software from a different company. Don’t make the same mistake I did.
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Dennis says:
October 1st, 2008 at 9:07 pm
Wow, I hear you. I’ve done a disk check on my hard drive, uninstall nearly every program on my laptop, I let the software program scan for viruses/spyware, I’ve turned off the Windows firewall, and still nothing. I spent over $70 on this piece of software junk. And the parent website, although very cool with all these options of contacting them (phone, email, webchat)–they reply back with generic answers and navigating thru the website, I did not find any patches for there software programs. Man, I wish I did my homework and researched this product before I bought it.