Blockbuster Responds: Confusion Ensues

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Blockbuster finally wrote back. I think the customer service person doesn’t know how to read the details of my file, because he obviously didn’t know that Blockbuster already decided exactly where they want to stick my membership. Perhaps he is confused?

Hello Kevin,
Thanks for contacting BLOCKBUSTER Online Customer Care.

I understand your concern Kevin and I’m sorry for the inconvenience that this issue has caused you. I have reviewed your account and found that your plan was not yet migrated or have changed. We are currently determining the plan we will assign in your account. We understand that our new program provided as part of our service may not be advantageous to some of our Blockbuster Online members. However, we’ve taken that into consideration and rest assured that thaare working very hard to think of more ways on how our customers can enjoy their membership here in Blockbuster Online even better.

Sincerely,

Customer Care Associate
BLOCKBUSTER Online

Note: Would that be my plan “have” changed or “has” changed? That darn English.

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