Blockbuster seems to want to Steal my Money
Tuesday, October 23, 2007
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I never heard back from Blockbuster after my first email to them about why they are increasing the price of my membership plan. I happen to know they have this on their site:
Depending on the category you selected, you should receive an e-mail from our Customer Care Department within the timeframe listed below.
BLOCKBUSTER Online Rentals and Total Access – 4 hours
BLOCKBUSTER.COM Website Feedback – 4 hours
BLOCKBUSTER DVD Purchases – 1 hour
BLOCKBUSTER Rewards Program – 1 business day
BLOCKBUSTER Store Feedback – 1 business day
BLOCKBUSTER Corporate – 1 business day
Other – 4 hours
Huh. Go figure. It’s been a lot more than 1 business day. So, I sent them the following:
I got an email on 10-18-07 saying that I would be paying more for less with your company if I want to continue as a member.
I emailed back with some concerns. I have not heard from anyone. Why is this?
A friend of mine told me that he got an email on the same day saying that Blockbuster was not going to raise his rates, ever.
Why is it that my friend gets to keep his plan, and I can’t?
I noticed that the next subject down from “My Account” is “My Account – Cancelation.” If I have not heard from someone early next week, I plan on using that subject.
In the meantime, you should know that I WANT TO CONTINUE BEING A MEMBER. However, your policies and lack of customer service make that desire easy to stifle.
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2 Responses to “Blockbuster seems to want to Steal my Money”
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Patrick Wong says:
December 16th, 2007 at 9:09 am
I could see your frustration, it happened to me in a similar way and at the end I stopped using them and went with their competitors.
I wrote an review about Blockbuster and they are doing “poorly” in terms of revenue and services. Check out: http://wikigiz.com/2007/11/05/should-blockbuster-in-the-deadpool
Kevin says:
December 16th, 2007 at 6:07 pm
Thanks for your comments. It’s too bad, really: Total Access is a great idea for me, as a customer. However, I can’t abide by such an increase in cost and fees, coupled with bad service in general. I hope they don’t close the store in our town!